Privacy policy

Effective Date: June 12, 2026


1. Who We Are

HPAlive ("HPAlive," "we," "us," or "our") operates the website www.hpalive.shop and offers supplement products and coaching programs. Our contact information is:

HPAlive | Email: info@hpalive.shop | Website: www.hpalive.shop


2. Information We Collect

We collect the following types of information when you visit our site, make a purchase, complete our quiz, or enroll in a program:

Personal Identification Information:

  • Full name, email address, phone number, and shipping address

  • Payment information (processed securely by Shopify Payments; we do not store full card numbers)

  • Date of birth or age when required for program eligibility

Health & Wellness Information:

  • Responses to our "Find Your Protocol" quiz, including wellness goals, sleep habits, activity levels, and supplement history

  • Check-in data and progress updates submitted during the 90-Day Accountability Program

Technical & Usage Data:

  • IP address, browser type, pages visited, and time spent on site

  • Device identifiers and cookies (see Section 6)


3. How We Use Your Information

We use your information exclusively to:

  • Process and fulfill your supplement orders and program enrollments

  • Deliver personalized supplement protocols and accountability coaching

  • Send transactional emails (order confirmations, shipping updates, program onboarding)

  • Send marketing communications if you have opted in (you may opt out at any time)

  • Operate our WhatsApp community and weekly check-in communications

  • Improve our products, quiz, and customer experience

  • Comply with legal obligations


4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share data only with:

  • Shopify (e-commerce platform and payment processing) — governed by Shopify's Privacy Policy

  • Supliful (print-on-demand fulfillment partner) — shipping name and address only

  • Klaviyo (email/SMS marketing platform) — name, email, phone, and purchase data

  • Meta / WhatsApp (community communications) — only information you share in the group

  • Twilio or WhatsApp Business Cloud API (automated check-in messaging)

  • Legal authorities when required by law or to protect our rights


5. Health Information Disclaimer

Health and wellness data you share during the quiz or 90-Day Program is used solely to personalize your protocol and coaching experience. This information is kept confidential and is not disclosed to third parties except as required for program delivery. HPAlive is not a medical provider and does not share your information with insurance companies or healthcare providers.


6. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep your shopping cart and session active

  • Analyze website traffic and performance

  • Serve relevant ads on platforms you may use (if you consent)

You can control cookies through your browser settings. Disabling cookies may affect your shopping experience.


7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Quiz and health data collected during a program are retained for up to 2 years after program completion.


8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal retention requirements)

  • Opt out of marketing communications at any time (unsubscribe link in every email)

  • File a complaint with your local data protection authority

To exercise any of these rights, email us at info@hpalive.shop.


9. Children's Privacy

Our products and programs are intended for adults 18 years of age and older. We do not knowingly collect information from anyone under 18. If we become aware that a minor has provided personal information, we will delete it promptly.


10. Security

We implement industry-standard security measures including SSL encryption, secure payment processing through Shopify, and limited employee access to personal data. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.


11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or by posting a notice on our website. Continued use of our services after changes are posted constitutes your acceptance.


12. Contact

Questions about this Privacy Policy? Contact us at: info@hpalive.shop